Refund Policy
Last updated: October 11, 2026
This policy applies to one-time credit packs purchased from Bulin 47 AI at bulin47-ai.com, operated by Bulin47 AI Team in the United States. Purchases are in USD through PayPal, with no subscription or automatic renewal. This policy forms part of our Terms of Service. It explains cash refunds separately from credits returned after a failed generation.
1. Seven-day refunds for unused packs
You qualify for a full refund under our voluntary policy when both conditions are met:
- Your request reaches support within seven days (168 hours) after the pack’s payment completed.
- None of the purchased credits belonging to that pack have been consumed.
We use the completed payment time in the order record, not the time you first visit the site or sign in. A timely request remains timely even if our review finishes after the seven-day window. The refund covers the amount actually paid for that pack, including applicable refundable taxes. We do not deduct a refund administration or payment processing fee from an eligible full refund.
After seven days, or once any credits from the pack have been consumed, ordinary change-of-mind refunds and partial refunds for leftover credits are not available under this voluntary policy. Billing errors, service defects, shutdown refunds and legal rights are handled separately below. Purchased credits having no scheduled expiry does not extend the seven-day refund window.
2. Failed and completed generations
We reserve credits when you submit a generation and consume them on successful completion. If the task fails, including a render blocked by the model provider, the reserved credits are released to your balance automatically. This restores service credits; it does not send money back through PayPal. If a failed task has not been credited back, email us with its task identifier so we can investigate.
A completed video may have imperfect likeness, hands, clothing, background details or lip sync. These expected AI variations, or simply not liking the result, do not automatically make it a failed task or qualify a used pack for a cash refund. Generating another version consumes credits again.
A damaged or unreadable video, missing delivery, incorrect billing or another actual service defect is different. Report it with the task identifier and a description of the problem. We will investigate and provide an appropriate remedy under the circumstances and applicable law. We do not automatically reject a defect claim solely because the task is marked completed, or require you to spend more credits just to report it.
3. Pending tasks and credit usage
Eligibility is assessed against the particular purchased pack, using its credit records. Your overall balance alone does not show whether that pack is unused. Using separately granted promotional credits does not by itself mean the purchased pack was used; a task can, however, draw credits from more than one source.
If a task still holds credits from the pack, its outcome must be established before we confirm the refundable amount. A failed task whose reserved credits were fully released does not count as consumed usage. A task that succeeds and consumes the pack’s credits affects eligibility. Submitting a refund request does not cancel a running generation, and closing the browser does not cancel it either. Avoid new submissions while we review your request.
Free, promotional and separately granted compensation credits have no cash refund value. Their use does not reduce a refund of purchased credits unless the same task also consumed credits from the paid pack.
4. How to request a refund
Email support@bulin47-ai.com, preferably from the address on your account, with the subject “Refund request.” Include:
- Your account email and the purchased pack.
- The Bulin 47 AI order identifier or PayPal transaction identifier, if available.
- The payment date, amount and currency.
- Relevant task identifiers and what went wrong, if reporting a billing or delivery problem.
You do not need to invent a fault to request an eligible unused-pack refund. If you cannot find an identifier or cannot access your account, contact us within the deadline with the information you have; we may request further details to locate the purchase and verify your authority. Do not email passwords, full card numbers or other payment credentials. We handle request information as described in our Privacy Policy.
5. Review and payment processing
Requests are reviewed manually against payment and credit records. There is currently no self-service or instant cash refund control. We respond to refund requests within 1–2 business days and complete the review within 1–2 business days after we have the required information and any pending tasks have been resolved. Business days are Monday through Friday, excluding US federal holidays. If further investigation is needed, we explain the delay and give you an updated expected decision date.
We will tell you the decision, the amount approved and any reason a request is ineligible, and respond within deadlines required by applicable law, including any shorter deadline. You can request reconsideration by replying with the relevant records or explanation.
We issue approved refunds through PayPal to the original payment method within 1–2 business days after approval, and corresponding credits are removed. Other packs are not automatically refunded or revoked. Once we issue a refund, PayPal and your bank determine when it appears; we do not guarantee an instant arrival or a fixed bank processing period. We send confirmation when the refund is issued. Reply to your request email if you have not heard from us within the applicable timeframe, or if an issued refund cannot be located.
Refunds use the original purchase currency. Bank conversion rates and separately charged bank fees can affect what you receive in another currency. We do not promise reimbursement of third-party currency differences, except where required by law. Amounts already refunded or reversed are not refunded twice.
6. Billing issues, disputes and consumer rights
Duplicate charges, unauthorized-payment claims, paid credits that were not delivered and unresolved service defects are reviewed separately from ordinary change-of-mind requests. Contact support with the available payment and task records. If you have already opened a PayPal or bank dispute, tell us so we can coordinate the response and avoid duplicate reimbursement. Contacting us does not require you to waive a payment-dispute right.
Account restrictions or a previous legitimate refund do not automatically erase refund rights. Suspected fraud or falsified claims may be investigated, with their treatment governed by the Terms and applicable law. There is no blanket one-refund-per-customer limit in this policy.
Nothing here limits mandatory consumer cancellation, withdrawal or service-quality rights. Those rights take priority where applicable. Accepting our Terms or starting a generation is not a blanket waiver. Where an express request to begin performance and a separate acknowledgment are legally required before an exception to withdrawal rights can apply, those requirements must be met.
7. Account closure and permanent shutdown
Voluntarily closing an account does not itself trigger a cash refund outside the rules above. Submit any refund request before closure where possible. Closure and deletion are handled under the Privacy Policy; neither hiding a video nor requesting deletion automatically cancels a payment.
If we permanently discontinue the service, or permanently remove paid generation without a reasonably equivalent way to use existing credits, we refund the unused paid-credit portion and provide notice and a reasonable download window where technically and legally possible. This is independent of the seven-day deadline and can apply to a partially used pack.
For each purchase, the shutdown refund is the amount paid multiplied by its remaining unused, unrevoked credits, divided by its original paid credits. Previously refunded or reversed credits are excluded; the refund cannot exceed that purchase’s amount still unrefunded. Applicable taxes are handled as required by law. Gift credits are excluded, and pending tasks must first be settled or released. For example, 20 unused paid credits from a 30-credit pack purchased for $24.99 would produce a $16.66 refund, assuming no previous refund or separate tax adjustment.
Shutdown refunds use the original payment method where available, or another lawful arrangement if it is unavailable. See the account closure and service changes terms for the full commitment.
8. Policy updates and contact
We update the date when this policy changes. Purchases are reviewed under the policy presented when purchased and any more favorable commitment we have made to you. Updates do not retroactively remove accrued refund rights. Mandatory legal rights always take priority.
Operated by Bulin47 AI Team
United States
Refunds and support: support@bulin47-ai.com
