# Bulin 47 AI — Refunds and failed generations

Canonical HTML page: [https://bulin47-ai.com/refund-policy](https://bulin47-ai.com/refund-policy)
Document type: public usage summary, not a verbatim page export.
Last substantive review: 2026-10-11 (Asia/Shanghai).
Purpose: Distinguish credit returns from cash refunds, eligibility and review timing.

This summarizes the current [Refund Policy](https://bulin47-ai.com/refund-policy); consult the full policy for conditions and consumer rights.

## Credit return versus cash refund
Failed or blocked generations release reserved service credits automatically. They do not automatically refund a PayPal purchase. Fully released reservations do not count as consumed pack credits. A completed video with expected AI imperfections is not automatically a failure or a refundable pack; another attempt uses credits.

## Unused-pack eligibility
Request a full refund within seven days (168 hours) of completed payment, provided none of that particular pack's credits have been consumed. Eligibility is based on that pack's records, not just your total balance. Pending reservations need their outcome established before approval. Requesting a refund does not cancel a running job; avoid new submissions during review.

Ordinary change-of-mind or leftover-credit partial refunds are unavailable after the window or after pack usage. Promotional credits have no cash value. Billing errors, unreadable files, missing delivery, other defects and applicable legal rights are assessed separately. Permanent shutdown has a separate unused-paid-credit refund provision independent of the seven-day window.

## Request
Email [support@bulin47-ai.com](mailto:support@bulin47-ai.com) with account email, pack, order/transaction identifier if available, payment date/amount/currency and relevant task identifiers. Do not include passwords, full card numbers or payment credentials. Contact support within the deadline even if you cannot find every identifier. Requests are reviewed manually; there is no self-service instant cash-refund control. Approved cash refunds go through PayPal to the original payment method and remove the corresponding credits.

## Published review and processing times

The [refund policy's processing section](https://bulin47-ai.com/refund-policy#processing) states that support responds within 1–2 business days, and completes review within 1–2 business days after receiving the required information and resolving pending tasks. Approved refunds are issued within 1–2 business days after approval. Business days are Monday–Friday excluding US federal holidays. If more investigation is needed, the team explains the delay and gives an updated expected decision date. PayPal/bank arrival time is separate and not guaranteed to be instant.

## Shutdown refunds and consumer rights

For permanent shutdown, the published calculation is: amount paid for a purchase × remaining unused, unrevoked paid credits ÷ original paid credits. Previously refunded/reversed amounts and gift credits are excluded; pending tasks must first settle or release. This separate rule can cover partially used packs outside seven days. Read the [full shutdown provision](https://bulin47-ai.com/refund-policy#closure) for limits, taxes and payment-method arrangements.

Mandatory consumer rights take priority where applicable. Accepting terms or starting generation is not a blanket waiver. Legitimate billing/defect claims and disputes are reviewed separately from voluntary change-of-mind refunds, without a blanket one-refund-per-customer rule.

Related: [Pricing](https://bulin47-ai.com/pricing.md), [Privacy](https://bulin47-ai.com/privacy.md), [Results](https://bulin47-ai.com/results.md).
Next: [Read the full refund policy](https://bulin47-ai.com/refund-policy).